FAQ

If you have any questions or concerns please check the frequently asked questions first before you contact us. If you cannot find your answer, feel free to contact us directly through our contact form.

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General

What is Creative Grid?

Creative Grid is an independent digital marketplace which sells digital goods for designers, businesses, creatives and individuals.

What can I buy on this website?

This website sells digital downloadable assets which are categorized in multiple categories. Among the things you can buy on this website are logos,
mock-ups, icons, templates for both print and web usage and ui kits.

How can I register?

To purchase a product on our website, you must create an account first. Creating an account takes no more than half a minute and thats all it takes to get yourself eligible to purchase a product. You can create your account by clicking the Login button on the right side of the navigation bar or before checkout you will be prompted to create your account with your entered email address.

NOTE: Passwords are generated automatically and sent to your email address.

How to change my password?

To change your password, please login and navigate to My Account > Account Details, enter the current password and then type in your new password.

Purchases

How to purchase a product?

To purchase a product, you have to select the preferred product and add it to the cart.
After you add it to the cart, It will appear in the cart drawer on the right side by clicking the Cart icon on the right side of the navigation bar. You can either remove it from there or you can proceed to checkout by clicking the Checkout
button in the cart drawer.

Which payment methods are available?

Purchases on the website can be made via PayPal or Credit/Debit. We are going to implement more payment methods in near future.

How to download the purchased product?

After successful checkout, you will be given a download link where you can download the product from. All of your purchases are stored in the Downloads section on your account.

How can I request a refund?

As stated in the Refund Policy, we are not accepting any refunds.We are only selling products with proven quality. All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.

Which filetypes are the downloads?

All of the downloads are packed in an archived .zip file in which are located the product files. The filetypes of your product are written in the description section of each product.